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This policy is published by W.F. Smith, Inc. Heating & Air Conditioning, a family-owned heating and air conditioning company that has worked from 7310 State Road, Philadelphia, PA 19136 since 1946. It explains how information connected with the company’s website at wfsmith.com is handled. Our office answers Monday through Friday, 8:00 a.m. to 4:00 p.m.
The policy is written for this website. Whether it also governs information the company receives away from the website is a separate question, and the answer belongs in the policy rather than in a visitor’s assumption.
You provide information when you choose to. On this website the routes are the service request form and the telephone number shown on the page. What a form collects is decided by the fields on that form, so this section has to name those fields rather than describe them in general terms.
Information given on a telephone call is a separate matter from information typed into a form, and the policy should say so plainly.
Some information reaches a website without a visitor typing anything, because a browser has to identify itself before a page can load. What is recorded from that exchange, and what is kept afterwards, depends on the platform the site runs on and on any measurement tools installed in it. Those are facts about this site, and the policy has to state the ones that apply.
A cookie is a small file that a website can store on a device. Some cookies exist so a page works as expected. Others exist to measure how a site is used, or to support advertising. A policy is only useful to a visitor if it names which of these the site actually uses, who sets them, and how long they last.
Information sent through a service request is used to answer that request. That is the reason the form exists. Any use beyond answering the request is a decision the company makes, and each one needs to be named here rather than covered by a general phrase.
Information leaves a company in a small number of ways. It goes to a vendor that runs a tool on the company’s behalf. It goes where the person who supplied it asks for it to go. It goes where the law requires it to go. This section is only meaningful when it names who receives information in each of those cases.
Information is held for as long as the system holding it is set to hold it. That is a fact about the company’s systems rather than a matter of principle, and a visitor is entitled to be told the period rather than a general assurance.
The choices open to a visitor come from two places. Some are practical, such as asking the company to stop sending messages. Others are legal rights, and which of those apply depends on the laws that reach this company and this visitor. Both have to be stated accurately before this section can be published, because a right described loosely is worse than no description at all.
This website exists so that heating and air conditioning work at a property can be arranged. Whether a policy of this kind needs a children’s privacy section, and what age it should name, is settled by the laws that apply to the company rather than by the website.
This policy can change. When it does, the revised version replaces this one on this page, and the effective date field at the top of the page records when the current version took effect. A visitor can tell which version they’re reading from that field.
Questions about this policy go to W.F. Smith, Inc. Heating & Air Conditioning, 7310 State Road, Philadelphia, PA 19136. Our office answers Monday through Friday, 8:00 a.m. to 4:00 p.m. You can also reach the company through the contact page.
The terms that apply to use of this website are set out in the Terms of Service.